Support and Maintenance
Technical Support
Technical support is provided through the WhereScape Forum. If you have difficulties accessing the forum you can directly email support at wherescape.com.
Software support customers can download the latest versions of the WhereScape RED software, and have the ability to log bugs or enhancement requests, on the WhereScape Forum.
The WhereScape Forum is used by partners, users and practitioners to post questions, provide feedback and offer tips and techniques. It is monitored by WhereScape Support, but input is welcomed from any WhereScape Community member.
Gold Support
Gold Support is an enhanced support relationship that includes regular one-on-one contact. Included in Gold Support is:
- Up to two days monthly support on investigation, diagnosis, repair and correction of any problem logged via the WhereScape Forum.
- Guaranteed response times.
- Private support forum where the WhereScape support team will log, monitor and answer questions.
- Maintenance of a copy of your metadata to speed up problem resolution.
- Gold Support can also include:
• Troubleshooting and grey area diagnostics
• Training courses
• Project reviews
• Design reviews
In some geographies Gold Support is provided by WhereScape partners.